SevenRooms, a technology platform used by hospitality operators in 100+ cities around the world, started working with Jumeirah Group in 2016 in a pilot program. The expansion of the technology across the remaining restaurants, lounges and bars will enable Jumeirah Group to service and understand guests at their F&B outlets on a more personalized and sophisticated level. What was once siloed guest F&B data will now be shared across properties to streamline service and improve day-to-day operations across the board, offering unified guest profiles containing detailed guest history and order data through the point of sale integration.
Operationally, the SevenRooms platform will connect systems and teams across the organization while freeing up employees’ valuable time to focus on what matters most: the guest experience.
“Expanding our partnership with Jumeirah Group, a world-class luxury hotel operator, is an exciting milestone for SevenRooms. Jumeirah Group’s focus on enabling a truly differentiated guest experience through technology completely aligned with our company’s ethos from day one, and we knew this would be a beneficial partnership for both our companies,” said Joel Montaniel, CEO & Co-Founder of SevenRooms.
“At Jumeirah Group, knowing our customers and providing them with memorable experiences is at the core of our business. Every decision we make supports delivering to that objective so we are thrilled to not only find a technology platform that gives us the ability to provide our customers personalized service, but to be working with a company, SevenRooms, that shares in this philosophy,” said Alejandro Helbling, VP of Group Services, Jumeirah Group.
SevenRooms is a platform for hospitality operators to acquire, engage and understand their guests. Founded in 2011 in New York, the reservation, seating and guest management software offers operators the ability to drive reservations across multiple marketing channels, personalize guest experience online and offline, re-engage guests to drive repeat visits and move business forward through actionable insights. We are currently present in 100+ cities worldwide serving premier dining, hotel and nightlife clients including: Jumeirah Group, The Cosmopolitan of Las Vegas, Standard Hotels, LDV Hospitality, Live Nation, TAO Group, Zuma, Bagatelle, Altamarea Group, B&B Hospitality Group, NoHo Hospitality Group, Chase Hospitality Group, Mercer Street Hospitality, China Grill Management, MMG, The h.wood Group and Corbin & King. www.sevenrooms.com
About Jumeirah Group:
Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts including the flagship Burj Al Arab Jumeirah. Jumeirah Hotels & Resorts manages properties in Dubai and Abu Dhabi, UAE, and Kuwait in the Middle East; Frankfurt, Istanbul, London and Mallorca (Spain) in Europe; the Maldives and Shanghai in Asia. Jumeirah Group also runs the luxury serviced residences brand Jumeirah Living™ with properties in London and Dubai; the new lifestyle hotel brand Venu™; the wellness brand Talise™; Jumeirah Restaurant Group Dubai™; Wild Wadi Waterpark™; The Emirates Academy of Hospitality Management™; Jumeirah Sirius™, its global loyalty programme; and isme by Jumeirah™ an app based rewards programme in the UAE. Future openings include luxury hotels in China, Indonesia, Jordan, Malaysia, Oman and the UAE.www.jumeirah.com.
View original content:http://www.prnewswire.com/news-releases/sevenrooms-a-reservation-seating–guest-management-platform-announces-roll-out-of-system-across-70-jumeirah-group-restaurants-300517916.html
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