Interestingly, both Android and iOS devices have seen their failure rates increase quarter-over-quarter. In Q2 2017, for example, the failure rate for iOS devices worldwide was 12 percent. This has since increased to 16 percent in Q3 2017. Android devices have experienced a similar struggle, with the failure rate worldwide jumping from 25 percent in Q2 2017 to 30 percent in Q3 2017.
Key highlights from the Q3 2017 trend report include:
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- The iPhone 6, iPhone 6S and iPhone 7 Plus models are plagued by high failure rates. In Q3 2017, the iPhone 6 had the highest failure rate (26 percent), followed by the iPhone 6S (11 percent) and the iPhone 7 Plus (9 percent).
- Samsung, Xiaomi and LG smartphones struggle with performance issues and failures. In Q3 2017, Samsung was the Android manufacturer with the highest failure rate (53 percent). Meanwhile, Xiaomi and LG emerged in the list of Android manufacturers with high failure rates, at 4 percent and 2 percent respectively.
- WiFi, receiver and Bluetooth problems cause frequent lags on iOS devices. Based on our Q3 2017 diagnostics data, WiFi accounted for 3 percent of the performance issues worldwide on iOS devices, followed by the receiver (2 percent) and Bluetooth (2 percent).
- Battery charge and carrier signal issues frustrate Android smartphone users. In Q3 2017, battery charge ranked as the fourth most common performance issue (5 percent) on Android smartphones worldwide. Meanwhile, the carrier signal also ranked high on the list of performance issues worldwide, at 6 percent.
- iOS apps crash seven times more frequently than Android apps. In Q3 2017, iOS apps crashed at a rate of 57 percent. This is significantly higher than the rate at which Android apps crashed (8 percent).
- Rooting is commonplace among Android users, while iOS jailbreaking is on the decline. According to our Q3 2017 data, Android users are more inclined to root their devices than iOS users are to jailbreak their iPhones. In fact, the rate of jailbroken devices worldwide was only 0.038 percent, which is considerably lower than the rate of rooted Android devices (0.99 percent).
In September 2017, Apple unveiled its newest iPhone models – the iPhone 8, iPhone 8 Plus and iPhone X. These models have been lauded by mobile industry experts and have received significant interest and sales from users already. “Apple has always tried to offer the best quality and reliability with its iPhones,” said Russ Ernst, VP of Product Management, Blancco Technology Group. “There’s no doubt that Apple will continue to innovate with these newest models. But with drastic design changes and the introduction of new technology features, such as the facial recognition feature on the iPhone X, there may be some challenges and performance issues that will arise. If and when these occur, accurately diagnosing and resolving those issues will be key to improving the user experience and customer satisfaction.”
About Blancco Technology Group
Blancco Technology Group (AIM: BLTG) is the de facto standard in data erasure and mobile device diagnostics. The Blancco Data Eraser solutions provide thousands of organizations with an absolute line of defense against costly security breaches, as well as verification of regulatory compliance through a 100% tamper-proof audit trail. Our data erasure solutions have been tested, certified, approved and recommended by 18 governing bodies around the world. No other security firm can boast this level of compliance with the most rigorous requirements set by government agencies, legal authorities and independent testing laboratories.
The Blancco Mobile Diagnostics solutions enable mobile network operators, retailers and insurers to easily, quickly and accurately identify and resolve performance issues on their customers’ mobile devices. As a result, mobile service providers can spend less time dealing with technical issues and, in turn, reduce the quantity of NTF returns, save on operational costs and increase customer satisfaction.
For more information, visit our website at www.blancco.com.
SHIFT Communications for Blancco Technology Group (US)
David Heffernan, Account Director
T: (617) 779-1839
SAY Communications for Blancco Technology Group (Europe)
Robert Hickling, Senior Account Manager
T: 44 (0) 20 8971 6427
Blancco Technology Group
Ragini Bhalla, Senior Director of Global Communications
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SOURCE Blancco Technology Group
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