• Home
  • Post a press-release
  • Visibility packages
  • Subscribe email updates
  • Event Calendar
  • Contact

For Immediate Release | Official News Wire for the Travel Industry

Where press releases are breaking news

  • Home
  • Post a press-release
  • Visibility packages
  • Subscribe email updates
  • Event Calendar
  • Contact

Archives for July 2020

Passengers Can Now Text Cleaning and Safety Questions Directly to United Airlines

July 30, 2020 by Forimmediaterelease

CHICAGO, July 30, 2020 /PRNewswire/ — United Airlines today launched a new chat function – the United Automated Assistant – to give customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19. Customers can text “Clean” to FLYUA (35982) and get answers to questions about masks, boarding procedures, touchless check-in options and more, without having to call, search online or wait in a line for an answer. The United Automated Assistant is one of many recent innovations that have been developed to modernize the airline’s service and create a more seamless experience for our customers. This launch follows another recently announced digital product that allows United customers on standby and upgrade lists to receive text notifications once they have been cleared and assigned a seat, saving them time and further limiting person-to-person interactions.

“The travel experience has changed a lot from just a few months ago – we’ve overhauled our safety and cleaning procedures and this new text functionality makes it easier for our customers to stay informed,” said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer. “Whether you want to know the latest about our social distancing and face covering policies or see how the boarding and deplaning process has changed, our Automated Assistant is designed to meet the customer where they are and get them answers in a simple, fast and easy way.”

The United Automated Assistant answers customers questions like:

  • How is United keeping airports cleaner and safer?
  • Are United Club locations still open?
  • How can I prepare for an upcoming trip?
  • What is the quality of the air onboard a plane?
  • How are you cleaning and disinfecting your planes?
  • Are there any changes to service during flight?

The United Automated Assistant is part of the airline’s United CleanPlus program, an effort to put health and safety at the forefront of the entire customer experience, that includes partnerships with Clorox and the Cleveland Clinic, a mandatory mask policy, electrostatic spraying, touchless check-in capabilities and a first-of-its kind, pre-boarding health self-assessment for passengers.

This week, United started requiring customers to wear a face covering in the more than 360 airports where the airline operates around the world, in addition to onboard the aircraft, and is now running the high-efficiency particulate air (HEPA) filtration systems at full strength on all mainline aircraft during the entire boarding and deplaning process, helping to mitigate the risk of spreading COVID-19.  

Earlier this month, United debuted new text alerts for passengers on standby and upgrade lists. Cleared upgrade and standby customers, who have opted-in to receive text notifications about their flights, will now receive a text message asking them to refresh their boarding pass on the United app, where they will be able to find their seat assignment and boarding information. This new process will help further minimize touchpoints between gate agents and customers to create a more touchless travel experience. Other measures put in place include:

Limiting Number of Passengers on Board

The airline is also taking steps to limit the overall number of people onboard and separate customers wherever possible. United switched to a larger plane 66 times a day in May and June, for a total of more than 4,000 flights during those months, creating more space onboard. As a result, the airline’s consolidated average seat factor – or the percentage of occupied seats including customers and non-revenue passengers – was 38% in May; 57% in June and is expected to be about 45% in July, with less than 15% of flights operating with more than 70% seats filled.

When United flights are less full, the airline’s advanced automated seating tool assigns seats in a way that maximizes the space on board – and the distance between customers. And since May, United has been contacting customers via email and through the United app – as much as 24 hours in advance – if their flight is expected to be more than 70% full and gives them options to switch to different, less full flights for no additional fees. Customers also have the option to cancel their flight and receive a credit for future travel. To date, the overwhelming majority of customers choose to keep their travel plans the same.

In addition to the vital initiatives mentioned above, several of the airline’s precautionary measures to further ensure a cleaner environment include:

At Check-In

  • Implementing temperature checks for every employee working at all stations throughout the airline’s system
  • Installing sneeze guards at check-in and gate podiums
  • Promoting social distancing with floor decals to help customers stand six feet apart
  • Becoming the first U.S. carrier to roll out touchless check-in capabilities for customers with bags

At the Gate

  • Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • Providing hand sanitizer and disinfectant wipes
  • Rolling out Clorox Total 360 Electrostatic Sprayers in select markets to disinfect gate areas at United’s hub airports
  • Enabling customers to self-scan boarding passes
  • Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front
  • Introducing real-time seat assignment update text and email notifications to further United’s touchless airport experience

On Board

  • Using electrostatic spraying to disinfect 95%+ of aircraft
  • Disinfecting high-touch areas – such as tray tables and armrests – prior to boarding
  • Reducing contact between flight attendants and customers during snack and beverage service
  • Deplaning in groups of five rows at a time to reduce crowding
  • Providing customers with hand sanitizer and disinfectant wipes, and onboard items including pillows and blankets upon request

About United

United’s shared purpose is “Connecting People. Uniting the World.” For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United’s parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol “UAL”.

United Airlines logo. (PRNewsFoto/United Airlines)

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, [email protected]

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release, Travel & Tourism

Hyatt Announces Plans for the Former Byblos Hotel on Spain’s Costa Del Sol to Join The Unbound Collection by Hyatt

July 30, 2020 by Forimmediaterelease

CHICAGO (July 30, 2020) – Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a franchise agreement with a wholly owned subsidiary of Intriva Capital…

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release

Coronavirus Disease 2019 (COVID-19) situation in Thailand as of 30 July 2020, 11.30 Hrs.

July 30, 2020 by Forimmediaterelease

© Copyright Tourism Authority of Thailand

1600 New Phetchaburi Road, Makkasan, Ratchathevi, Bangkok 10400, THAILAND Tel : +662 250 5500 TAT Call Centre 1672

  • About TAT Newsroom
  • Privacy Notice
  • Follow on feed
  • Facebook
  • Twitter
  • Vimeo
  • Instagram
  • Follow on feedly

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release, Travel & Tourism

WTM London creating a safe forum

July 29, 2020 by PressEditor

WTM London – the event where Ideas Arrive – and Travel Forward – the travel and hospitality technology event co-located with WTM London – are working closely with partners and experts to ensure a safe and successful experience at ExCeL London (November 2-4, 2020).

Detailed plans are being made for every aspect of the shows, which is set to be one of the first major exhibitions to take place globally since the COVID-19 pandemic started.

The preparations were given a boost earlier this month when British Prime Minister Boris Johnson gave the green light for conferences and exhibitions to resume in October.

WTM London’s Senior Director Simon Press announced the live shows’ highlights during a virtual press conference which combined more than 200 pre-registered journalists and digital influencers from nearly 30 countries.

WTM London – November 2-4 at ExCel London

UNWTO, WTTC & WTM Ministers’ Summit Expands into New Territories

Tourism leaders from around the world will once again come together for the Ministers’ Summit – the largest annual meeting of tourism ministers – at WTM London to set out a roadmap for a safer, greener and smarter future for the sector.

Given the unprecedented scale of the challenge facing tourism, the UNWTO and WTM will partner with the World Travel & Tourism Council (WTTC), which is representing the global travel and tourism private sector at the event for the first time in its history, making it the UNWTO, WTTC & WTM Ministers’ Summit. The summit will feature a day-long think-tank on Monday, November 2, during WTM London.

WTM London partners with ITIC to launch investment summit

WTM London and ITIC will come up together to host a tourism investment summit that will help recover businesses and restore travellers’ confidence after the COVID-19 pandemic.

The conference aims to explain the financial mechanisms that allow travel companies to recover and rebuild. Investment experts will also give guidelines on how to prepare for any other future global disaster.

Dr. Taleb Rifai, Chairman of ITIC and former Secretary-General of UNWTO said: “It is a great honour and a privilege for ITIC to partner with WTM, the greatest and most impactful Tourism Trade Show in the world. It will focus to prepare a comprehensive tourism recovery plan, to rebuild destinations, encourage innovation and investment, and rethink the tourism sector.”

Ibrahim Ayoub, Group CEO, MD and Organiser of ITIC said: “We are thrilled to partner with WTM for our third tourism investment conference where Ministers, Policy Makers, Tourism Leaders and Projects Owners will engage with Investors and Private Equity firms to discuss and explore new financial mechanisms and alliances in sustainable investments in the industry and readying for market recovery in the post COVID-19 era.”

New Marketing Conference and Master Class Workshop in partnership with The Five Percent

WTM London will partner with The Five Percent to launch Marketing Conference and Master Class.

The Five Percent will be hosting a one-day workshop with globally acclaimed paid traffic, branding, and marketing experts who will be sharing their knowledge on what is working right now across the businesses they work with.

The agency brings over 20 years of business training experience and due to its influential management team, it has rapidly become renowned for creating highly actionable content for entrepreneurs to improve their marketing, sales, leadership, and financial skills.

Simon Press said: “We’re looking forward to a long-lasting partnership with The Five Percent and our continued commitment to up-level and bring the world’s leading experts and expertise to our clients, partners and visitors.”

Enhanced WTM Buyers Club Program

In 2019, WTM Buyers’ Club programme was revamped to create a new and exclusive experience for buyers, exhibitors and visitors. This year the programme will be even more exclusive.

“More than ever before, WTM London will refine products in order to give attendees the best experience possible. Our exclusive approach to the Buyers’ Club will produce fantastic results, making WTM London the location for the world’s top buyers to do business and to enhance the global travel industry,” said Simon Press.

WTM Speed Networking New Format

WTM Speed networking will deliver a new format in line with new physical distancing procedures. There is a huge demand to gain access to speed networking from both exhibitors & buyers.

The new format will deliver better connections and more meetings all in a safe environment with plans being announced by the organisers in the coming weeks.

New Customer Experience

WTM London’s organisers have been liaising closely with Public Health England, the UK Government, ExCeL London and the Association of Event Venues to enable the safest possible experience in November.

Simon Press, WTM London’s Event Director, said: “This year’s event might be slightly different but visitors can expect the same great WTM experience.

“We’re working with partners to ensure we are confident in the safety measures they have in place for getting WTM and TF attendees to and from Excel. We’ll carefully manage the capacity of the venue, and make sure all protocols to allow physical distancing will be followed.

“There will also be hand sanitiser points, hygiene screens and increased cleaning schedules and every system.

“We’ll use contactless technology for interactions such as scanning badges and payments at catering outlets, and food and drinks will be pre-packaged.

“It’s exciting to think that, in just three months’ time, we will be welcoming professionals from around the world to the event where Ideas Arrive – to help our industry recover, rebuild and innovate.”

Click Here to Watch The Video

About World Travel Market

World Travel Market (WTM) Portfolio comprises six leading travel events across four continents, generating more than $7.5 billion of industry deals. The events are:

WTM Global Hub, is the new WTM Portfolio online portal, created to connect and support travel industry professionals around the world. The resource hub offers the latest guidance and knowledge to help exhibitors, buyers and others in the travel industry face the challenges of the global coronavirus pandemic. WTM Portfolio – the parent brand for WTM London, WTM Latin America, Arabian Travel Market, WTM Africa, Travel Forward and other key travel trade events – is tapping into its global network of experts to create content for the hub.

WTM Global Hub Home

WTM London, the leading global event for the travel industry, is the must-attend three-day exhibition for the worldwide travel and tourism industry. Around 50,000 senior travel industry professionals, government ministers and international media visit ExCeL London every November, generating over £3.71 billion in travel industry contracts. http://london.wtm.com/

Next event: Monday, November 2, to Wednesday, November 4, 2020 – London #IdeasArriveHere

eTurboNews is a media partner for WTM London.

#rebuildingtravel

Media Contact:

Natalia Hartmann – WTM Portfolio Press & PR

E: [email protected]

T: +44 (0)20 8439 5535/ M: +44 (0)7775 036 858

Share this:

  • Twitter
  • Facebook

Filed Under: Travel & Tourism Tagged With: airlines, cooking, Coronavirus, minister, Simon Press, WTM, wtm london

American Airlines Providing More Flexibility for Customers Buying Tickets through Sept. 8

July 29, 2020 by Forimmediaterelease

Share this:

  • Twitter
  • Facebook

Filed Under: Press Release

  • « Previous Page
  • 1
  • 2
  • 3
  • 4
  • 5
  • …
  • 35
  • Next Page »

Search




Recent Articles

  • What’s New in the Bahamas in April 2023
  • Webasto Adds Two New Wallboxes to EV Charging Portfolio
  • Book Your Own White Lotus Inspired Italian Vacation
  • Jamaica Blue Mountain Coffee to Be a Key Driver of Experiential Tourism – Says Bartlett
  • Sandals Foundation & Beaches Ocho Rios Resort Support Moms
  • Malta, a World Class Diving Destination, to Open the World’s First Ever Deep-Water Archaeological Park at Xlendi Bay in Spring 2023
  • Bartlett Presents PM Holness’ Vision and Plans for Negril
  • Gay-Friendly Malta Hosts EuroPride Valletta 2023
    September 7 to 17, 2023
  • Destination Assurance Key to Tourism Success – Bartlett
  • The St. Regis Venice Triumphs at Marriott’s EMEA General Manager’s Conference 2023

Subscribe to daily email update

RSS eTN Articles

  • 36 people killed in India’s temple floor collapse
  • Dominica Participates in Salon du Voyage et des Vacances 2023
  • Trinidad and Tobago Hosts Two T20 Leagues
  • British Airways loves Trinidad again
  • Hawaiian Airlines Commits to New Milestones on Path to Net-Zero
  • New Miami to British Virgin Islands Flight on American Airlines
  • St. Eustatius and Saba Work to Save Coral Reefs
  • A Guide to Making The Most of Your Family Vacation
  • US Citizens Told to Leave Russia ‘Immediately’
  • Maximizing Efficiency and Minimizing Stress with Across State Movers

Archives

  • March 2023
  • February 2023
  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017
  • November 2017
  • October 2017
  • September 2017
  • August 2017
  • July 2017
  • June 2017
  • May 2017
  • April 2017
  • November 2016
  • October 2016
  • August 2016

Content

and Breaking Travel News Business CEO experience first free hotel Hotels in including Industry International International Travel News IT minister most New News articles only over People s said sandals The World through time to TO BE tourism Tours Transportation News Travel Travel & Tourism Organizations News Travel Destination News Travelwire News up We were WHO World World News year years

Copyright © 2023 · Metro Pro on Genesis Framework · WordPress · Log in