The Harris Poll On Corporate Reputation: Americans Favor “Main Street” Companies Over Traditional Corporate America; Praise Companies Bringing Innovation To Help Solve Societal Challenges

March 13, 2018 | By - | Filed in: Press Releases.

NEW YORK, March 13, 2018 /PRNewswire/ — The 2018 Harris Poll Reputation Quotient (RQ®) study reveals that amid today’s divisive political climate, Americans prefer brands that offer respite from chaos and that embody hearth-and-home values. In the 19TH annual RQ® rankings, the top ten companies proved that consumers value brands that are standing by their values, building deep community relations, and fueling momentum in science, health and education – with Amazon earning an ‘excellent’ reputation for the 9th consecutive year.

The Harris Poll RQ® study identifies the 100 most visible companies identified by U.S. consumers and ranks these companies based on their reputation in six different categories: Emotional Appeal, Products & Services, Social Responsibility, Vision & Leadership, Workplace Environment, and Financial Performance. This proprietary research model is uniquely designed to take the pulse of the public and understand how a company is perceived in modern culture. While other models measure reputation in a vacuum, the RQ® starts fresh each year by surveying the public’s top-of-mind awareness of companies who either excelled or faltered in society.

“This year, the RQ® study revealed that socially conscious companies are thriving off of the division and dysfunction in government, and what we’re seeing is a new vanguard of corporate leaders taking an active role to solve societal challenges that government can’t or won’t,” said The Harris Poll CEO, John Gerzema. “We’re calling this a movement of ‘Big Ideals,’ where companies are rising above politics to focus on a pressing social challenge whether it be healthcare, transportation, or education.”

Amazon (#1) pledged to improve healthcare along with Berkshire Hathaway (#24) and JP Morgan Chase (#63), while Tesla (#3), launched their roadster into orbit for the world to watch online.

In combination with these companies, others are weaving in their own strong value systems and beliefs into scale and influence over supply chains and ecosystems. Patagonia (#9), one of this year’s new entries on the list, created eco-friendly wetsuits and shared the patent publicly; Kroger (#18) offered anti-overdose drugs without prescription.

Despite being intrinsic to our daily lives and still having strong reputations, Apple and Google have both dropped out of the Top 10. Apple and Google fell from #5 and #8 on the list to #28 and #29, respectively. Apple’s apparent lack of innovation and Google’s workplace saga are likely causes of this reputation erosion.

Brands in the bottom ten this year include Goldman Sachs, Haliburton, Equifax, the Trump Organization and the Weinstein Company. In addition, Johnson & Johnson fell from #4 last year to #40 this year, marking its second time not in the top 10 in 18 years, proving that an iconic company still held in high regard with a very good RQ score is falling behind businesses taking an active role in marketing its value.

“The RQ® 2018 study reveals that consumers are increasingly interested in what a company stands for, how they engage with society and their community,” said Gerzema. “In this new world, reputation is a verb. Brands are emerging with a new moral authority––equal parts capitalist and activist–– and are capturing the imagination of investors, talent and the buying public, while rewriting the rules of what a ‘public company’ truly means today.”

With a solid reputation, a company is more likely to attract top talent, be seen as an attractive investment, and viewed as a responsible member of the community. Alternatively, companies with a challenging reputation must work harder to achieve their business goals as stakeholders are more resistant to their growth.

Visit The Harris Poll website to access the full 2018 RQ Rankings and report summary.

About The Harris Poll Reputation Quotient
The Harris Poll Reputation Quotient (RQ), an established annual measure of the understanding of corporate reputation in America since 1999, identifies movement, trends and insights in a changing corporate reputation landscape. It quantifies reputation ratings for the 100 most visible companies in the U.S., as perceived by the general public.

About The Harris Poll
The Harris Poll is one of the longest running surveys in the U.S. tracking public opinion, motivations and social sentiment since 1963 that is now part of Harris Insights & Analytics, a global consulting and market research firm that strives to reveal the authentic values of modern society to inspire leaders to create a better tomorrow. We work with clients in three primary areas; building twenty-first-century corporate reputation, crafting brand strategy and performance tracking, and earning organic media through public relations research. Our mission is to provide insights and advisory to help leaders make the best decisions possible.

Tawny Saez,
Renee Martin,

SOURCE The Harris Poll

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